Customer Service Advisor - Evenings (16 Hours)

Customer Service Advisor – Evenings Only (up to 16 hours per week)

Modern homes can be hectic. Things overflow. Stuff piles up. Stress mounts.

And suddenly, this place that should be a sanctuary, becomes bedlam.

That’s why we build what we build. Tailored fitted furniture. To create calm out of chaos. Making a space feel spacious, a room feel roomy. Simple, clever storage solutions. Bringing order to hectic homes. Helping people live better.

At Hammonds, we wholeheartedly believe that fitted furniture and tailored storage has the power to transform homes. We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture and excellent customer service.

We have exciting opportunities available for additional Customer Service Advisors to join our Customer Services team on a part-time, permanent basis working evenings only based in Hinckley, Leicestershire (LE10).

Shift: Monday to Friday (16:00/17:00 - 20:00)

We are currently offering a starting hourly rate of £10.82 per hour with various company perks including PerkBox – discounted retailor platform service, Preferential PCP Car/Van Leasing Scheme, Service Recognition Scheme, Discounted Purchase Scheme and more.

THE IMPACT YOU WILL MAKE

From day one, our Customer Service Advisors have the opportunity to learn and get actively involved in all areas of Customer Services, providing an informative advice and supportive customer service experience.

Our Customer Service Advisors truly enjoy supporting our customers. They understand the positive impact fitted furniture can have on our customers lives and strive to provide positive solutions, genuine care and professional customer service advice.

A typical day in the life of our Weekend Customer Service Advisor can include:

• Contacting customers throughout all stages of the Hammonds Customer Journey.
• Supporting the Customer Service inboxes and administration.
• Contacting customers and advising next steps; offering a reassuring voice to our customers across a variety of communication channels
• Taking ownership and responsibility of customer queries through to resolution, ensuring customers are informed throughout and written conversation notes are recorded.
• Ensuring interactions with customers are well considered, timely and thorough to the highest quality.

AM I SUITABLE?

We are looking for someone who is vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries. They are creative people, with the ability to think outside the box and enjoy a challenge.

WHAT YOU CAN EXPECT

At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, Be Creative and Be Committed – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our Customer Service Advisor- Evenings role for immediate consideration.

Our Head Office is based in Hinckley, Leicester, and is commutable from Lutterworth, South Leicester, Nuneaton, Atherstone, Coventry and Rugby.