Customer Service Advisor - Evenings and Weekends
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Position Overview & Specifications
Modern homes can be hectic. Things overflow. Stuff piles up. Stress mounts.
And suddenly, this place that should be a sanctuary, becomes bedlam.
That’s why we build what we build. Tailored fitted furniture. To create calm out of chaos. Making a space feel spacious, a room feel roomy. Simple, clever storage solutions. Bringing order to hectic homes. Helping people live better.
ABOUT US
At Hammonds, we wholeheartedly believe that fitted furniture and tailored storage has the power to transform homes. We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture and excellent customer service.
We have exciting opportunities available for additional Customer Service Advisors (Evening and Weekends) to join our dedicated and bubbly customer services team on a permanent part-time basis (16-29.5 hours per week), based in Hinckley, Leicestershire.We are currently offering a starting salary of £10.82 per hour with various company perks including PerkBox – discounted retailor platform service, 31 days holiday (including 8 bank holidays) preferential PCP Car/Van Leasing Scheme, Service Recognition Scheme, Discounted Purchase Scheme and more! If you are passionate about delivering excellent customer support, enjoy interacting with customers and resolving cases, and want to grow at an organisation that will invest in your development, then our Customer Service roles may be suitable for you!
This role will see you working between 16 – 29.5 hours per week, covering primarily evenings and alternative weekends.
The shift pattern is as follows:
Week 1: Monday to Thursday 16:00 to 20:00 and Saturday/Sunday 09:00 to 17:00 (29.5 hours weekly)
Week 2: Monday to Thursday 16:00 to 20:00 (16 hours weekly)
THE IMPACT YOU WILL MAKE
From day one, our Customer Service Advisors have the opportunity to learn and get actively involved in all areas of Customer Services, providing an informative advice and supportive customer service experience.
Our Customer Service Advisors are one of a kind individuals and they truly enjoy supporting our customers.They understand the positive impact fitted furniture can have on our customers lives and strive to provide positive solutions, genuine care and professional customer service advice.
A typical day in the life of our Evening and Weekend Customer Service Advisor will include:
- Following the handover from day staff to support with contacting unreachable customers during the day
- Supporting the Customer Service inboxes, contacting customers and advising next steps
- Offering a reassuring voice to our customers across a variety of communication channels, seeking to go above and beyond to support our customers (internal and external).
- Taking ownership and responsibility of customer queries through to resolution, ensuring customers are informed throughout and written conversation notes are recorded.
- Contacting customers upon completion of their installations.
- Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
- Liaising with our Sales Designers, Surveyors and Installers to proactively resolve any queries throughout all stages of the installation process.
AM I SUITABLE?
We are looking for someone who is vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries. They are creative people, with the abilty to think outside the box and enjoy a challenge!
We can support you the rest with our customer services development and training programmes and you will recieve on-going support and guidance from your Customer Service Manager. That's not to mention our dedicated induction programme that will support you in building the skills you need to become an excellent Customer Support professional!
WHAT YOU CAN EXPECT
At Hammonds, we recognise that it is our people who are our greatest asset, so come and join a team of like-minded individuals and live the Hammonds Way. We live by our three values which are to Be Real, have Creativity and Commitment – if you resonate with this and are looking for a new opportunity in a business that supports your growth and development, we encourage you to apply to our Customer Service Advisor – Evenings and Weekends role for immediate consideration.
Our Head Office is based in Hinckley, Leicester, and is commutable from Lutterworth, South Leicester, Nuneaton, Atherstone, Coventry and Rugby.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Home Furniture & Housewares Stores
Based on transatlantic hiring benchmarks for Customer Service Advisor - Evenings and Weekends roles across Hammonds's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Home Furniture & Housewares Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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