Reservations Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Reservations Agent ~ London, W1 ~ £30,000 per year inc. service charge
Hana Consulting is helping an established luxury hotel in Knightsbridge, recruit for an experienced Reservations Agent
Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing the highest level of personal service. You will process all payments according to the established hotel requirements, and keep the department regularly updated with specific guest needs or enquiries. The Reservations Agent will be required to maintain control of the hotels room inventory, acting as a ‘gate-keeper’ on a day-to-day basis, including high demand periods and sell-out days.
What we are looking for in a Reservations Agent
The ideal reservations agent will be required to demonstrate commitment to a task, complete comprehension of guest needs and ability to promote positive relations with all guests. He/she will need to think clearly and quickly, as well as make conscientious decisions. Impeccable attention to detail is imperative, and the ability to prioritise, organise and follow up is also of upmost importance.
Your Duties as a Reservations Agent
- Effectively deal with all telephone and email inquiries.
- To take and input bookings via different channels, entering the correct details into the property management system Opera and SynXis.
- To assist the controlling of business mix and room rates.
- Maintain a proficient relationship with agencies and corporate companies.
- Assisting the Spa Team with Spa reservations.
- Ensure all guest requirements have been satisfied throughout the booking process.
- To be fully knowledgeable of the facilities available within the hotel and related costs.
- Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and last minute changes.
WHAT WE OFFER:
- Competitive salary
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme
- Laundry service for tailored uniform
- Cycle to Work Scheme
- Meals on duty
Sounds good? Apply Now!
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
Work Location: In person
Reference ID: RW1
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Reservations Agent roles across Hana Consulting's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying General openings directly to your inbox.
