Hotel Receptionist - £13.50 p/h

You make it Hand Picked!

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a Hotel Receptionist at Stanbrook Abbey Hotel in Worcester.

Stanbrook Abbey Hotel is a luxury Hotel with 70 bedrooms and a Rosette restaurant. It is a popular wedding and Afternoon tea venue steeped with history and character

About the role:

We are looking for Hotel receptionists to join our team at Stanbrook Abbey Hotel.

Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions. You will be able to give a fantastic welcome and get our customers excited about their stay at the Hotel.

It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service. You’ll strive to know what someone needs before they even know it themselves, leaving them impressed, reassured, and most importantly, feeling at home

This role is a full time role, early shifts are from 7 - 3.30pm and late shifts from 2.30pm - 11pm or 3pm – 11.30pm. This is on a rota basis and includes weekends.

About you:

• Most of all, you’ll have a friendly, welcoming and genuine manner
• You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
• You’ll feel comfortable in a fast-paced, busy environment
• You’ll ideally have previous experience in a similar environment and role, but this is not essential
• You’ll be excellent at building a rapport with new and returning guests
• You’ll take pride in your appearance, as the face of Hand Picked Hotels
• You will live locally to the hotel, or within a reasonable commute

Our Benefits include:

• £13.50 per hour, plus a share of service charge
• Company pension scheme with a generous employer contribution
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
• £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.