IT Assistant
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Position Overview & Specifications
This is an exciting opportunity for an IT Assistant to join our IT Department within our innovative firm of Solicitors. As 1st line support, this role would suit a someone with a positive, can do attitude that is willing and able to support the IT needs of the staff within the Practice. This role will be suitable for someone who has experience in the service industry or in a customer facing role as well as 1st line IT support.
The successful applicant will provide support and back up to the current department with regards to IT issues within the business. The IT Assistant will be trained to undertake a variety of tasks in order to gain all round experience within a small IT Department.
Job Description
- To assist the IT Department on a daily basis and provide assistance with software and hardware issues as necessary.
- Provide day to day 1st line support to all users within the firm, offering them support and guidance in the use of our operating systems and associated software.
- Developing skills and knowledge in various areas of IT.
- Preparing, maintaining and refurbishing of equipment.
- Assist with the development and testing of the company’s case management software where required.
- Ad-hoc administrative duties as and when required.
Person Specification
Essential
- Enthusiasm to learn new systems and skills, with a demonstrable interest in IT.
- Excellent communication and interpersonal skills.
- Friendly, positive approach.
- Ability to work as part of a team.
- Good computer literacy.
- Confidence in using MS operating systems and MS Office products (Word, Outlook and Excel).
- Self-motivated and proactive, able to troubleshoot.
- Excellent organisational skills.
Desirable
- Ability to use other operating systems such as iOS and Android.
Job Type: Full-time
Benefits:
- Company pension
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Taunton: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical Support: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Legal
Based on transatlantic hiring benchmarks for IT Assistant roles across Harris Fowler Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Legal.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,335 - £32,671 bracket, including retirement vesting and health parity.
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