General Retail Manager

General Retail Manager We are currently recruiting for the role of General Retail Manager within Harrods Retail Services. This is a multi-functional role that is accountable for the successful management of the Harrods Retail Services Division (Gift Wrap, The Lobby, Valet Parking, Green Team and Concession Service Partners) The General Retail Manager sets the vision and priorities for all these Services with a prime focus on ensuring the day-to-day operation is delivered consistently well. About the Role Your “business within a business” consists of multiple disparate operations that each require a slightly different style of leadership and drive. You provide the consistency in how success is measured as well as delivered and always set the bar high: Other focuses of the role include:

• Our customers expect the best and that is exactly what you will strive to deliver for them. The service experiences your teams provide varies markedly from wrapping special gifts to the day to day running of the Valet Parking service. Every customer is important to us and you lead your team – whatever the operation - to give them the best experience, regardless of the time of day or day of the week.
• You being an active leader of ‘Operations Managers’ and flexing your style with your service focused team. You are relentless in driving this service focus and make sure that everyone understands the service expectations and the part they play in achieving them.
• “Right person, Right Place, Right Time” is core to your role in leading Harrods services. Ensuring that this is achieved daily is your constant drive. Where service is at the heart of what you lead and how you lead, ensuring that this mantra runs through all your operational areas is key to your success.
• Together with the Head of Retail Services and the Finance Analyst for your area, a key part of your strategic plan is budget management. You will set and own the Divisional budget(s) including P&L performance.

About You You will have a vision for growing the role and developing the Harrods Services proposition and remit. There is huge opportunity to drive our services offer and commercial returns and you will have the drive and ambition to ‘open doors’, influence and truly grow this part of our retail business. You will also:

• Have the ability to multi-task and have the confidence to operate independently. You understand that without a buying partner to determine your business strategy, you must think ahead and plan the development and growth of all your operations. You will develop the proposition as well as the implementation and operationalisation of your well-considered plans.
• Be emotionally intelligent and self-aware, you have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit the operation and the individuals you have leading them.
• You know your people like your family, and you know you cannot deliver without them and their brilliant teamwork.
• Be resilient and tenacious, you understand that you lead service operations that require daily guidance to achieve the consistency and standards our customers expect from these services. This can feel relentless, but you thrive off making things better on a day-to-day basis.
• You are genuinely open to development feedback, continuously adapting your style to get the best outcomes for your people, customers and for the business.
• You will be agile in your thinking and comfortable with ambiguity and change, having experience of leading through change is desired but not essential.

About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. For our part, we'll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods' products, 25 days' holiday and your birthday off. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods Additional Information: Time Type: Permanent Department: Harrods of London & Beauty (Anna Moir)