Customer Experience Advisor
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Position Overview & Specifications
As a Customer Experience Advisor you will play a key role in delivering our mission to not only make a great first impression on our customers, but a lasting one!
At Hartwell we are embracing new systems and technologies to revolutionise the customer experience. Therefore we need someone who is passionate about people, enjoys sharing product knowledge and expertise along with working as part of a driven and successful team in a fun & energetic environment!
What you will be doing:
- You will be on the front line delivering exceptional customer service
- Sharing product information with customers
- Supporting our customers and sales team in their use of our technology
- Keeping your finger on the pulse with the industry changes
- Preparing the showroom and vehicle displays for the day ahead
- Sharing social media content
- Accompanying the customer on their first vehicle experience drive
To fulfil the role:
You’ll be genuine, warm, and friendly creating a natural environment by just being you, being there to help steer customers through their journey to reach their dream destination! You will also be organised with an interest in cars, technology and social media.
Why join us:
- Discounted friends and family schemes
- A range of development opportunities
- Reward and recognition programmes
- Refer a friend schemes
- Company events
- Free on-site parking
- Training programmes
- Flexible working hours
Hours and Pay
- £24,000 per year
Established in 1919 in Oxfordshire, Hartwell Automotive Group Ltd is a leading automotive group representing Ford car and commercial vehicles. With eleven locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that has seen us reach our centenary in 2019
Job Types: Full-time, Permanent
Salary: £24,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Kidlington: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Motor Vehicle Dealers
Based on transatlantic hiring benchmarks for Customer Experience Advisor roles across Hartwell Plc's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Motor Vehicle Dealers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £24,000 bracket, including retirement vesting and health parity.
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