customer relations
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We have an exciting opportunity for a CUSTOMER SERVICE ASSISTANT with or without convenience retail experience in our BADDELEY GREEN SITE, ST2 7HE . Our business is growing at speed and we are looking for candidates to join us on our journey.
If you have Fuel convenience experience great, however, don’t worry if you haven’t, as full training will be provided. We provide your uniform, personal and online training and encouragement in the role as there is lots of opportunity to progress within the company.
We are looking for candidates who have -
- A passion for providing great customer service in a varied role
- Experience of sales - Preferred
- The drive and energy to achieve targets
- A warm and friendly personality
- A team player who enjoys winning
- A keen eye for detail and great standards
- Flexibility and overall understanding of shift work
- A ‘can do’ approach to multi-tasking and someone who also enjoys a busy environment
This is a varied role which includes forecourt observation, authorising fuel pumps, cash handling, merchandising, housekeeping and serving our customers really well every day.
We need you to be at least 18 years of age because you will be working with a varied range of age related products including the sales of fuel and alcohol.
If this role fits your experience or is a convenient way of earning extra money because of your skills and you would like to join us here at Harvest Energy Retail, please apply attaching your most current CV to your application.
Harvest Energy Retail is a member of The Prax Group and operates its own forecourts in conjunction with other leading fuel brands and retailers including Morrisons, Greggs, Subway, Costa Coffee, Spar and Londis.
Job Type: Part-time
Part-time hours: 16 per week
Salary: £11.45 per hour
Benefits:
- Employee discount
- On-site parking
- Store discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Stoke on Trent, ST2 7HE: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint:
Based on transatlantic hiring benchmarks for customer relations roles across Harvest Energy's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to .
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,816 / yr bracket, including retirement vesting and health parity.
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