Hybrid Policy Review Advisor

Salary: £21,400 with excellent long term progression opportunities to increase your base salary up to £25,200 Location: Leicester OR Bexhill (hybrid 1 day in our office) Working Hours - Monday - Friday 09:00 - 17:30 NO WEEKENDS! Training: All training and equipment is provided Start Date: 5th June 2023 We have a number of full time opportunities for Policy Review Advisors to join our dynamic, growing team...no claims or insurance experience necessary!
what we’re looking for:

• Experience with handling customers and/or challenging situations (this could be a contact centre, face to face customer service, target driven background etc.)
• Excellent active listening skills to identify potentially deceptive behaviours
• Natural ability to lead conversations
• Organisational skills with the ability to prioritise workload
• Outstanding written communication skills

So, what does our Policy Review Team do?

You’ll be one of our first lines of defence against potential policy fraud and ensure customer policies hold the correct information. You will be responsible for the validation of policies through a variety of different checks and ensuring any risk information is reviewed and updated.

By using a data driven approach, effective conversation management plus application fraud tools – you will identify and treat both deliberate and unintentional policy misrepresentation. What to know more? Take a look at our video and find out more about this department. Please click here What will you be doing day to day?

• Validating policies that have been identified as having application fraud indicators
• Ensuring any risk information is validated effectively and accurately by reviewing information and documents
• Identifying and taking action on deliberate and unintentional policy misrepresentation
• Making inbound and outbound calls – this could be customers, internal colleagues or third party representatives
• Reviewing documents to ensure they are genuine and valid
• Striving to excellent goals and targets, taking ownership of personal development
• Effectively handling customer objections and complaints by providing resolutions
• Ensuring service level agreements are met on an assigned number of cases

Benefits for you:

• Starting salary of £21,400, with a clear structured career path that rewards achievements and focuses on development
• 5%+ bonus earning potential
• Excellent wellbeing programme
• 25 days holiday (plus bank holidays on top and you can buy/sell up to 5)
• High street discounts
• Pension match up to 10%
• Flexible benefits (including additional holiday buy/sell, healthcare and more)
• Discounted Hastings Direct products

We have donated a lot of money to charity over the years including enhanced donations during covid-19 as well as having lots of fun fund raising!
You will be joining an organization that really cares about our Colleagues, Customers and Community whilst ensuring that our business continues to grow and thrive.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks. Job posting end date: 12/05/2023