field service engineer

SERVICE ENGINEER / SOUTH COAST - PERMANENT VACANCY

Location: Southampton / Portsmouth

Job type: Permanent

Hours: Monday to Friday 08:30am - 17:00pm

Salary: £36,750 per annum Overtime

Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Service Engineer on a permanent full time contract.

Reporting directly to the Service Manager, you will work closely with our clients Exeter based Service Team to be responsible for the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner. Alongside warranty work, the role will also include carrying out the maintenance of the appliances within dealer's showrooms and completing chargeable annual servicing and repair work for customers.

Although the role will cover a pre-determined area, travel to most areas of the UK will be necessary and will involve being away from home for up to 4 nights each week. The role will provide a fully equipped van, laptop / iPad and phone.

Responsibilities:

To be an ambassador for the company, creating a professional and courteous approach when dealing with customers

To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit

To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation / user fault, which will then be charged on site to the customer

To up sell chargeable service work whilst on site and take payment using the supplied payment terminals

To document and report on all calls and problems identified in the field to the technical department in an accurate and timely manner

To ensure the end users safety in accordance with all relevant regulations for installation and use

To issue any safety notices if required and to inform the relevant personnel

To ensure faulty parts are returned adequately labelled for testing

Ensuring the vehicle supplied is kept clean and tidy as well as all servicing and maintenance being up to date, including regularly checking the oil and water levels

Operational details:

The weekly route will be planned by the Service & Warranty Team

Service calls will be detailed on the Engineer Portal which will contain all of the information for the call

The Service Engineer is responsible for recording all of the tests and work carried out as well as the faults found - recordings will need to be completed on the laptop / iPad and uploaded regularly to Sales Logix database via the Service Engineer portal

The Service Engineer is responsible for taking payment on site for any chargeable call outs

About you:

Proven experience of working with heating appliances or servicing comparable equipment in the field

Full driving license

Good verbal communication skills

Being naturally customer focused with a desire to provide excellent customer service

Proactive approach to keeping records and reports up to date

Diplomatic nature to ensure company policy is followed and customers are left satisfied

Knowledge of software programs including email and Word

Flexibility to carry out a wide-ranging role that will vary across the year

Service Engineers are required to have and maintain the following training certificates to carry out the work:

CCN1 ( Domestic Core Gas Safety) , HTR1 ( Gas Fires & Wall Heaters) , CONGLP1 (LPG Changeover)

CPA1 - Combustion Analysis

GAS SAFE requirements (OFTEC also an advantage)

Benefits:

6.4 weeks starting holiday

Free eye tests

Positive working environment

Pension scheme

Free onsite parking

Staff discount

To apply for this role, please submit your CV via the Apply Now button or contact Shannon McMahon on 07485335875 for more information.

Please note
If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. All adverts are refreshed weekly, applications to be submitted by close of play Friday. While we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. Hawk 3 Talent Solutions is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here's our full privacy policy: https://www.hawk-3.com/pages/privacy-policies Thank you for your interest in this role.