Care Navigator (Call Handler/Telephone Receptionist)

PREVIOUS APPLICANTS NEED NOT APPLY

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?

If this sounds like you, we have the perfect opportunity for you!

We are looking for individuals who to join our Care Navigation Team who:

• Are enthusiastic and self-motivated
• Ability to work to work in a fast-paced environment
• Excellent communicators, both written and verbal
• Are able to listen and empathise
• Are keen to learn and develop
• Demonstrate attention to detail
• Can be flexible and adaptable
• Are competent with IT

In the role of Care Navigator you will work as part of a cross city team, providing a professional and effective response to our patients who access our services. This will be online or over the telephone and you will be responsible for signposting patients correctly to ensure they receive the right care, at the right time, with the most appropriate healthcare professional for their individual care needs. You will also provide key support to the acute care team for patients requiring access to same day care.

This is a fast-paced role where a keen eye for detail, communication skills and the ability to work as a team is essential.

In return you will receive:

• Full induction and training plan
• Named direct Line Manager
• Long service rewards
• Generous holiday entitlement
• Wellbeing health plan
• Staff wellbeing group
• Ride to work scheme
• Uniform
• Refreshments
• Support to develop your skills and career

About us:

Haxby Group is a high-quality, community-based healthcare organisation, with general practice at its heart. We deliver exceptional care from 13 GP surgeries across York, Hull, and Scarborough, serving more than 92,000 patients.

Are you interested and want to learn more about Haxby Group? Please visit our website https://www.haxbygroup.co.uk/

Terms and Conditions

Salary:

£10.90 per hour, £21,597.63 gross per annum. Pay progression will be dependent upon annual performance appraisal.

Annual Holiday:

25 days plus bank holidays pro rata (holiday entitlement will increase as a reward for loyalty and service).

Training:

Induction training plus other annual training subject to an agreed personal development plan.

Working hours:

Full-time position – 38 flexible hours per week based around the opening times of Haxby Group.

The Surgeries will be open 7.30 am to 8.00 pm weekdays and until 1.00pm Saturdays. The post-holders exact weekly hours will be agreed according to service and individual needs and will include evening and weekend sessions (possibly on a rota). These hours may vary on a regular basis as dictated by service or individual requirements. To facilitate communication and training you will also be required to attend evening meetings, events and training that fall outside your normal working hours. These will be reimbursed as overtime paid at the normal hourly rate, or as time taken in lieu.

Benefits:

We operate an optional contributory pension and benefits scheme.

The Well-being Simplyhealth plan package will be offered after your probation period.

Other benefits include:

• Uniform
• Full induction package with reviews.
• Annual reviews.
• Annual training day.
• Regular training and updates.
• Social functions.

Job Types: Full-time, Permanent

Pay: £10.90 per hour

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• Day shift
• Every weekend
• Monday to Friday
• Overtime

Work Location: In person

Reference ID: NHS Jobs: A3172-23-0003