Trainee Application Support Analyst | Hayley I.T. (HQ)

Location: Shelah Road, Halesowen, West Midlands, B63 3XL

Working Hours: 40 hours per week Monday to Friday, plus 1 in 4 Saturday mornings

Main duties & responsibilities

As a Trainee Application Support Analyst, you will be responsible for monitoring software and applications to ensure the smooth-running of the Group’s I.T. systems.

The successful candidate will be joining a well-established and experienced team to help support and maintain I.T. services across the branch network.

This role is an excellent opportunity for someone wishing to progress their I.T. career, offering exposure to a range of I.T. applications, software, and hardware within a technologically diverse and progressive team.

Key responsibilities may include:

• Assist in the implementation of new software and systems across the business

• Resolve user queries, requests, and incidents in an efficient manner, escalating within the department where appropriate

• Develop knowledge and a skillset to be able to diagnose and resolve issues and faults on software

• Log and respond to requests for support from system users

• Provide training to users on new systems, either in-person, over the phone or virtually

• Create and update documents, guides, and articles for use by employees

Knowledge & Skills requirements

The ideal candidate will have following key skills:

• 1+ years’ experience working within an I.T. Service Desk environment

• Strong interpersonal and communication skills – must be able to interact effectively with personnel in various roles across the business and work as part of a team

• Good analytical and problem-solving skills, with an attention to detail

• Effective personal management skills – able to work under pressure, manage workload and prioritise deadlines

• ITIL framework awareness would be an advantage

• ERP support experience and distribution industry knowledge is preferred, but not essential

• An understanding of basic business principles would be also be advantageous

Why Join Us?

The successful candidate will receive the following benefits:

• Competitive salary
• From 23 days annual leave (plus public/bank holidays) increased with length of service
• Company pension (if eligible)
• Death in Service cover
• Invitation to Paycare scheme
• Wellness programmes
• Cycle-to-Work scheme
• PPE and workwear included
• Excellent opportunities available

To apply for this position, please email your CV with a covering letter to martin.law@hayley-group.co.uk