Desktop Support Associate
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Position Overview & Specifications
HCLTech is a leading IT services providerwith customers in the UK and across Europe since 1998. Our customers are spread across industries with several coming from Fortune 500 and Fortune 1000 companies both in the UK and globally. We have a number of offices and delivery centers spread throughout the UK with our Head Office in London.
Note: Candidates must be eligible to work in UK.
Job Description:
Job summary
Job description:
HCL Canada Inc. is seeking a Desktop Support to join their award winning and growing team at Calgary, Alberta. At the HCL team in Alberta you'll have the opportunity to turn your ideas and initiative into a career with the world's information infrastructure leader. Despite our success, we've never lost the mindset of a start-up because we realize it is precisely these values – technological excellence, creativity, innovation, initiative, team work, meritocracy -that make us who we are: the world leader in information infrastructure. We support our staff growth to the leading edge of technology and research, and our work is never boring.
Roles & responsibilities:
- Troubleshooting problems related to Desktop/Laptops, MAC, Windows 10, MS-Outlook & other Office applications.
- Troubleshooting Skype, video call related issues. Should be familiar with collaboration tools.
- Must have exposure to Windows 10 migration, user profiles management, data backups.
- Troubleshooting Windows Profile, printers, shared drives related issues
- Troubleshooting Wireless connectivity problems.
- Deploying standard image on desktops and laptops.
- To provide 1st line technical support; answering support queries via phone and email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Technical Proficiencies
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system.
- Respond to inquiries from clients and help them resolve any hardware or software problems.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Pre-build PCs. Good Experience in deskside support
Required Skills and Experience
- Associate Degree in Computer Science or related field (2020,2021,2022)
- Exhibit HCL Technologies Guiding Principles
- Professional demeanor
- Canadian Citizen and PRs are applicable to this job.
- Excellent communication skill
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months
Salary: £31,000.00-£35,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Computer Hardware Development
Based on transatlantic hiring benchmarks for Desktop Support Associate roles across HCL Technologies UK Ltd.'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Computer Hardware Development.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,000 - £35,000 bracket, including retirement vesting and health parity.
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