Helpdesk Administrator
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Position Overview & Specifications
We are looking for a proactive and confident Office Administrator to provide day to day support to the existing administration and operational team. This is a full time, permanent position, based in our Hillington office.
You will be a well organised individual who has experience in the following areas:
- General administrative duties within a multidisciplinary field.
- Excellent IT software skills including Word, Excel, and databases.
- Able to establish and maintain electronic and paper-based systems.
- Processing quotes.
- We are looking for someone with excellent inter-personal skills, a good telephone manner and a 'can do' attitude who has a proactive approach to resolving problems, happy to take ownership and accountability. With the ability to work as an effective team member with minimum supervision, you will be self-motivated and able to use your own initiative.
- Be able to work under pressure during busy periods.
Assistance and training will be provided to cover :
- Raising of purchase orders
- Invoicing
- Checking timesheets / van check sheets
- Assisting with contract valuation
Full-time, Permanent, 39 hours
Working hours- Monday to Thursday 8am-5pm, Friday 8am-4pm
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Helpdesk Administrator roles across HCS Mechanical Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £25,000 bracket, including retirement vesting and health parity.
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