IT Support Technician

Why Should You Apply?

We are a privately owned commercial archaeology business, part of the RSK Group, a leader in integrated environmental, engineering, and technical services. We provide heritage services to the development and construction sectors in UK and across the world. With four offices in England and one in Scotland, we offer our employees:

• Unique knowledge and expertise. For more than 25 years, Headland has provided not only business-focused archaeology but also people-focused business. We are highly respected within our industry for our achievements in innovation, tailor-made development coaching and training, and our expertise in commercial archaeology.
• Strong pioneering spirit. Our corporate culture is characterised by a healthy appetite for originality and development.
• Stable company with excellent growth. Over the years, we have demonstrated steady, positive economic development and formed successful partnerships.
• Good work environment. You will be surrounded by colleagues who are pleasant, professional, and enthusiastic about their work.
• Opportunity to influence. You get to work in an open climate, close to decision makers and with the possibility of making a difference.
• Part of RSK group. You will have further opportunities to become involved in nationally and internationally prominent projects with exciting prospects for career development. The group has over c.7000 employees and c.122 environmentally lead companies.

The Role

We are looking to appoint a full-time IT Support Technician to help support our rapidly growing business. You will be responsible for improving the quality of IT support our teams receive and strengthening our IT procedures and systems. The role will be based in our Head Office in Edinburgh, with a mix of home and office working expected. You’ll make regular site visits to our four other UK offices and occasionally to project sites.

Key responsibilities include:

• Oversee the IT helpdesk and ensure it meets service level targets by improving procedures, supporting the helpdesk team and providing cover.
• Help improve IT support to our staff based on-site in challenging working environments.
• Coordinate IT equipment procurement, deployment and maintenance.
• Seek opportunities for our staff to better help themselves with IT issues, with training, procedures and systems.
• Monitor key network, server and cloud systems and clearly communicate issues and upcoming maintenance.
• Undertake regular data housekeeping and data migration projects.
• Administer users and teams in Microsoft 365, Deltek PIM and other key systems, and oversee software licensing.
• Maintain our SharePoint intranet site.
• Use your experience to contribute to more complex IT requests such as bespoke software tools, novel data processing and tender documentation.

We are looking for someone who is well organised, has a keen eye for detail and excels at seeing tasks and projects through to completion. You will be self driven, and capable of using your own initiative to work independently to your brief. You will ensure our teams feel well supported by communicating clearly and regularly and following up to make sure their requests are fully resolved. This will be more challenging but also more interesting when working with our site-based archaeology teams. The role would suit somebody who is genuine, enthusiastic, curious about how different people and teams work and able to help tune our support around this.

As a commercial company there is plenty of scope to utilise existing skills, discover new ones and develop your strengths. You will encounter numerous opportunities for personal development and growth within Headland and RSK Group.

Essential Criteria:

• You must have worked in an IT helpdesk or similar technical support role for a minimum of 2 years.
• You must be an excellent communicator and have a high level of competence using Microsoft Teams to support people working remotely.
• You must be able to give examples of preparing procedures and delivering training.
• You must be very familiar with Microsoft 365, including user and group administration, working with SharePoint and Planner and advanced knowledge of Office apps.
• You must have a good understanding of IT security in a business environment.
• You must be able to demonstrate some experience of working with Microsoft Power Platform.

Desirable Criteria:

Relevant IT certifications and experience; managing iOS and Android mobile devices using JAMF or Microsoft Endpoint Manager; supporting field-based teams; working with Deltek PIM; developing with VBA, Python or Javascript; and using Azure tools are very desirable.

Benefits we offer you:

• Leadership and management training and workshops
• 28 days annual leave, rising based on service length
• Extra annual leave purchase scheme
• 5%-6% employer contribution to pension scheme
• Annual profit discretionary bonus
• Performance-related bonus scheme
• Income Protection Policy, after a year with Headland
• Employee Assistance Programme (advice on finance, mental health etc)
• Health support scheme
• Cycle to work scheme
• Referral Scheme for new employees you introduce to us
• Regular offers through RSK Group (e.g. Tastecard, Gym discount, Holidays and Entertainment)

Your contractual place of work will be our Edinburgh office and you will be expected to report there in person. The IT Support Technician reports to the Head of Innovation and Technology.

How to apply

You must have the right to work in the UK without restrictions. Proof of eligibility will be required prior to your commencement.

Send CV and a short personal statement letter (up to one A4 page) quoting ITST0223. Postal applications will not be accepted.

Headland is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Salary: £26,604.90-£29,376.25 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Free parking
• Life insurance
• On-site parking
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 14/03/2023
Reference ID: ITST0223