Administrative Assistant
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Position Overview & Specifications
We have a new opportunity for an Administrative Assistant to join our team at our Central Hub in Stratford upon Avon. Within this role, you will be providing administrative support to the operations team across the organisation, playing a key role in supporting respite bookings and providing a high level of customer service to the families and the operations team.
This is a 20 hour a week role working Monday-Friday. We are flexible with days/times and are able to accommodate school hours.
The role is a hybrid role, so both home and office working will be required. Initially during your training you will be expected to be in the office more often whilst we bring you up to speed!
Role responsibilities:
- Build and maintain relationships with families and key contacts of the people we support
- Strong team working with registered managers and service managers to best support our services
- Administration of respite booking requests
- Ensuring respite occupancy is best utilised and operates at full capacity
- Updating capacity trackers
- Supporting registered managers on family engagement and helping prepare reports, including updating systems and extracting data when necessary
Person Specification:
- Reflects the Heart of England Mencap Values: Honest, Effective, Aspirational, Respectful, Trustworthy
- An engaging and motivated team member
- Excellent communicator – both written and verbal
- Confident in outlook and MS packages including excel and word
- Analytical with a keen eye for detail
- A flexible and passionate individual
If you are Honest, Effective, Aspirational, Respectful and Trustworthy you’re our kind of person.
Alongside being part of something amazing, our employee benefits include:
- Extensive training and development – we will support with health and social care diplomas together with the care certificate
- 28 days’ annual leave (inclusive of bank holidays) rising to 33 days after 5 years
- Access to 24 hour Employee Assistance Scheme and trained mental health first aiders
- Discount card for high street and online retailers
- Employee ‘Refer a Friend’ scheme
- Long service awards
- Sick pay
- Life assurance scheme
- Staff recognition awards
If you want to really make a difference every day and share our values: Honest Effective Aspirational Respectful Trustworthy why not apply today!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Administrative Assistant roles across Heart of England Mencap's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,500 - £22,500 bracket, including retirement vesting and health parity.
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