House & Operations Manager

About Hedsor

Hedsor House is a luxury wedding and events venue based in a 100-acre estate near Taplow in Buckinghamshire. From welcoming regal guests in centuries past, to Hollywood film stars in more recent years, the privately run Georgian mansion has enjoyed an illustrious history and has more than tripled in size in the last 5 years. It has ambitious plans for future growth and this role has an important part to play in the delivery of that.

About the Role

Heading up a highly professional and passionate team within a fast-paced environment, the House & Operations Manager is responsible for ensuring the house, grounds and associated properties are beautifully maintained and exceed the highest expectations of our cherished guests. With proven experience of managing a portfolio of projects and contractors, they ensure everything is maintained in its optimal condition to support the day-to-day running of the venue.

The successful candidate will have a background in hospitality operations, and understand the need to balance flawless execution and swift remedial action with the strategic PPM of a significant historic property. They will relish the pace, enjoy working with a wide variety of people and be able to juggle multiple projects without compromising on the details, all whilst leading and inspiring a small team.

Main Responsibilities

• Work closely with the Head of Events and Head of Sales and Marketing to ensure the Hedsor brand standards are met and exceeded, and all events are flawlessly executed.
• Oversee maintenance and repairs for the venue, including managing the gardeners and upkeep of the property, supervising necessary repairs, and coordinating with contractors and service providers as needed.
• Support the longer-term growth ambitions of the company by executing planned projects, minor replacement works, refurbishments, upgrades, and redevelopment of various rooms.
• Develop the annual Operations Department plan and deliver the CAPEX strategy to ensure a five-star level of sales and fantastic customer experience.
• Manage, develop and empower the maintenance team to help deliver our Vision and strategy.
• Build strong relationships with contractors, preferred suppliers and other visiting suppliers to ensure they deliver to the standards we require and that contracts and compliance are fully adhered to.
• Forecast and monitor costs against monthly and annual budgets, identifying and addressing variance or potential over runs.
• Ensure that the House complies with all relevant regulations, creating and enforcing policies and procedures related to venue operations, including safety and security protocols and staff guidelines.

Qualifications

• Bachelor's degree in business administration, hospitality management, or a related field – desirable
• Health & Safety Certification (NEBOSH/IOSH) - desirable
• CDM Regulations 2015 - desirable
• PRINCE2 Practitioner or other Project Management qualification – desirable
• Facilities Management qualification – desirable.

Experience and Knowledge

• A proven track record of facilities management, ideally in a similar venue.
• Excellent organisational and leadership skills, with the ability to manage multiple priorities and third party contractors and suppliers.
• The ability to manage departmental budgets and run projects cost-efficiently and within the required timescales.
• At least 7 years of professional experience, with at least three in management.
• Management experience with a clear interest in, and passion for, training and developing members of your team.
• A strong understanding of Health & Safety and experience of responsibility for this within a busy venue.

Skills and Abilities

• Passionate about the business: you love amazing events, and helping our team host the most incredible occasions.
• Able to work in a fast-paced environment with a proven ability to manage multiple priorities and keep a keen eye on the details which make a difference.
• Trustworthy and reliable; you are able to follow up on actions and deliver on promises
• Excellent project management skills and proactive, hands-on approach; willing to get stuck in to make things happen.
• A good communicator who enjoys building strong relationships with a range of stakeholders and understands the importance of keeping all stakeholders in the loop.

Other

• UK Driving Licence - the Estate is not easily accessible via public transport so use of a vehicle is essential.
• Given the potential need to attend site in response to out-of-hours incidents, this candidate will ideally live within a 45-minute commute to Hedsor.

Benefits

This role is based in the stunning setting of Hedsor House and grounds. You will enjoy 23 days holiday and be part of a friendly and fun team who all share the same passion for the events industry.

We recognise and reward success and regularly hold team lunches and socials as well as memorable summer and Christmas parties.

There is a company-wide bonus scheme on attainment of group financial targets and KPIs.

Our Values

We have an aspiration to become the most treasured place on earth for weddings and have a culture where…

· We share inclusively

· We care for others

· We inspire trust

· We explore and innovate

· We share our passion

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Work Location: One location

Reference ID: Hedsor House & Operations Manager