Live In Care Coordinator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Location: Peterborough
The Role:Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region.
As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region.
Main Responsibilities:- Manage customer and carer queries and action effectively and efficiently
- Provide Managers with up to date information on carer availability, contact information and support with queries
- Manage and maintain customer and carer files
- Support in the recruitment of carers from the UK and internationally.
- Schedule placements for carers ensuring customers and carers are effectively matched
The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.
In return we offer a competitive salary and the following benefits:
- No requirement to deliver hands on care
- 23 days annual leave plus 8 days Bank Holidays
- Access to an Employee Assistance programme
- A professional but fun and social team environment
- Ongoing mentoring and training
- Eligibility to apply for a Blue Light Card
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
Ref: CM001
This position is based in our Peterborough office.
This position is based in our Peterborough office.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Healthcare Services & Hospitals
Based on transatlantic hiring benchmarks for Live In Care Coordinator roles across Helping Hands Home Care's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Healthcare Services & Hospitals.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £24,000 bracket, including retirement vesting and health parity.
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