IT Support Engineer - Break/Fix (London / M25)
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Position Overview & Specifications
Break fix, level 2 issues
- UK - London / M25
- Professionals
- Full-time
— Your Benefits — Buddy program Extensive paid training Extra hours compensation Internal career development Medical cash plan Pension scheme
Your skills
- Previous experience in the delivery of IT support services, specifically within break/fix
- Comfortable in a number of deskside technologies.
- Confidence in addressing break/fix issues – typically including Printers and MFP devices
- Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
Your Tasks
Embarking on a large expansion of support capabilities for our major IT Manufacturering partners, you will join our team and have a variety of tickets to resolve throughout the day - this may be with several end-users or have the opportunity to stay longer to resolve specific issues.
The variety of your working week is what makes our Break/Fix Engineers such valuable members of the team.
Your role ranges from simple functions such as connectivity issues, through to preventative care and maintenance, ultimately, providing full Break / Fix resolution for any issues found onsite.
These roles will be managed by a dedicated dispatch team that will ensure that not only will both equipment and customers are ready for you, but that each engineer will forefill tickets that are within easy daily reach. We prefer our engineers to be doing what they enjoy most - fixing things - rather than spending hours in the car, travelling
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for IT Support Engineer - Break/Fix (London / M25) roles across Hemmersbach GmbH & Co. KG's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,328 - £35,518 bracket, including retirement vesting and health parity.
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