Team Member (Live In or Out)
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Position Overview & Specifications
Ref: HF 23029
Location: Alltshellach, Glen Coe, Onich, Fort William, PH33 6SA
Contract: Full Time – 39+ hours per week
Hourly Rate: £10.42
Job brief:
Our Team members ensure our guests have a memorable stay with us throughout their holiday. You will be on hand to serve meals in the dining room and to clean and prepare guest rooms and public areas. You will also assist in the preparation of picnic lunches and help deliver Afternoon Tea for our guests. A large part of the role is also engaging and interacting with the guests through the course of their stay. Promoting a warm and friendly atmosphere with the Country house.
The role:
- To serve meals in the dining room.
- To serve afternoon tea.
- To assist in the preparation of picnic lunches.
- To clean and prepare guest rooms, public and dining rooms.
- To re-stock guest amenities in bedrooms as necessary
- To engage and interact with guests in a way that promotes a warm and friendly atmosphere within the Country House Hotel.
About you:
- Previous experience in a similar role is not essential but the right attitude is.
- Be naturally outgoing & sociable.
- A good team player.
- Flexibility in working hours, availability at evenings and weekends.
- Excellent customer service skills.
Company Benefits:
- Competitive salary, plus equal share of tips paid monthly
- Pension contributions with Aviva
- Comprehensive medical benefits package with MediCash
- Annual familiarization visit at any of our country houses for you and your family (after 3 months)
- Free on-site car parking
- Free Uniform provided
- 28 days holiday inclusive of bank holidays accrued weekly, rising to 33 days after two years (pro rata for part time contract)
- One paid day each year to volunteer at a charity of your choice
- Exclusive discounts at several outdoor equipment stores
- Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)
- Free professional training and development courses
- Cycle to work scheme
- Live in accommodation available which includes ALL bills, 3 meals each day, Free laundry and Wi-Fi (Starting from £190 per month)
About the company:
HF Holidays have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Special Interest holidays to over 70 destinations all over the world.
We currently employ a team of over 500, who work in our two main offices in Borehamwood and Penrith and across our 16 country houses around the UK, all in National Parks or areas of Outstanding Natural Beauty.
We have a firm belief in what we do and our Mission is ‘To provide a shared holiday experience, which inspire friendship, fun and an active enjoyment of the great outdoors’
This Mission supports our unique and special culture and our company values - Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.
Apply now:
Send your CV to recruitment@hfholidays.co.uk or find out more by visiting our careers pages at https://www.hfholidays.co.uk/vacancies , either way we’d love to hear from you.
You can also call 01768 214530 for more information.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Travel Agencies
Based on transatlantic hiring benchmarks for Team Member (Live In or Out) roles across HF Holidays's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Travel Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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