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Position Overview & Specifications
Location - home based or local office
#Care to join us?
Exciting opportunity to join our friendly and innovative Personalised Technology (PT) team. Hft is a recognised leader in the use of technology for people with learning disabilities, as an organisation we have a wealth of experience in delivering PT solutions to people with learning disabilities and their supporters and we now have an opportunity within our team for a PT Support Officer. This is an exciting new role, created to support our PT Coordinators to deliver a high quality PT support service across the country.
What will you be doing? Working with the PT Team, you will work closely with the PT Coordinators and Hft’s Care and Support services to support the delivery of Hft’s PT service to the people we support and staff teams. You will manage Hft’s PT helpdesk offering first line technical support in the use of PT and post installation support. You will be instrumental in the implementation of PT solutions, supporting the PT Coordinators by managing referrals, ensuring relevant documentation and information is in place and the relevant PT systems are kept up to date. You will also manage the PT loan library.
With strong interpersonal skills, you will be process driven, highly organised and have previous administration experience. You will be a good team player and ideally have had some experience of offering technical support, be keen to learn new systems, with enthusiasm and drive to develop and learn new skills.
What we offer
There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to the LifeWorks – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
Benefits
- 25 days annual leave (plus 8 days statutory Bank holidays)
- 20% bank holidays allowance with an increased rate of 50% for Christmas Day, Boxing day and New Years Day
- Access to award-winning training and development
- Annual staff award scheme
- A contributory pension scheme & life assurance
- Free DBS Check
Find your place with us and change lives
Job Types: Full-time, Permanent
Salary: £21,889.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Personalised Technology Support Officer roles across Hft's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,889 - £21,889 bracket, including retirement vesting and health parity.
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