IT Helpdesk Technician
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Position Overview & Specifications
About the Role
An exciting opportunity has arisen for an IT Helpdesk Technician to join our team.
You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly.
Administrating and monitoring the call log.
Completing administrative tasks including the production of monthly reports etc.
Training new staff members on some basic uses of our systems and applications
Assisting in the tidying up and monitoring of data in our systems.
About You
We are looking for someone who is:
Pro-active and enthusiastic,
Highly organised and can multitask effectively.
Able to work as part of a team to deliver an excellent service
Flexible in your approach to work.
Committed to equality and diversity
Able to take a positive approach to supporting others.
The Benefits
In return for your hard work and commitment, we offer a benefits package which includes:
Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
£24,333pa for a (35 hour week contract)
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
Ability to work from home 2 days per week upon agreement
About Us
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.
How to Apply
To apply for this position please complete an online application form below.
Please see below for a copy of the job description.
Closing date: Friday 10th March 2023
Interview date: Wednesday 15th March 2023
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We are an Equal Opportunities Employer.
We are a Disability Confident Employer.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for IT Helpdesk Technician roles across Hightown Housing Association's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,792 - £25,792 bracket, including retirement vesting and health parity.
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