Administration Assistant

Hilton Grand Vacations, champions of happier and healthier living through the power and value of vacations are looking for enthusiastic, dedicated individuals to join our Head Office team on the outskirts of Lancaster city centre.

We are looking for a Team Member to join our Contracts and Club Administration Team, so if you have excellent communication skills, both written and verbal (previous experience of formal letter writing would be advantageous) and are able to work on your own initiative as well as part of a team - we want to hear from you!

WHAT WILL I BE DOING?
Under general direction, the Contracts and Club Administration Team Member will be working within a multi-task, fast-paced environment providing support to our European Sales Team, and our Members/Owners.

• Update tours, load contracts and produce contractual paperwork
• Communicate with members/owners by post, email and telephone
• Maintain updated records in system of active sales personnel
• Process new sales centre set up
• Producing daily / weekly / monthly reports
• Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation
• Ensure the archiving and scanning of data and member files are completed
• Review and ensure we have up-to-date policy, procedure and process documents and process flows as well as product information.
• Process stationery purchase requisitions
• Conduct remote sales purchase contract and associated consumer credit verifications for all purchases over Zoom.
• Member liaison / after sales care through the 14 day right of withdrawal period
• Management of the deal log
• Process credit/debit card payments
• Name changes
• Week Exchange Requests
• Surrender / Non-Qualified Relinquishment process

EXPERIENCE
Prior experience in working in an office environment using Microsoft applications

SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyse and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Understanding of Vacation Ownership industry advantageous but not essential
• Excellent communication skills both written and verbal as you will be dealing with internal and external customers.
• Computer proficiency in Microsoft Word, Excel, PowerPoint, Teams, Outlook and Zoom
• Customer focused, demonstrate good customer care skills (work methodically and efficiently to maintain a high level of customer service) and be driven to delivering excellent customer service
• Proficient in time management; the ability to organize and manage multiple priorities
• Be a Team Player, using sound judgement to work independently, working with minimal supervision
• To be able to plan, organise and prioritise workload to achieve deadlines.
• To be able to deal with tasks quickly and efficiently, as well as with accuracy and great attention to detail
• Be able to work within a multi-task environment
• Ability to take initiative and effectively adapt to changes
• Able to establish and maintain a cooperative working relationship.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
• Maintaining a high level of focus although there may be both interruptions and distractions

• Full-time, Permanent

• Resort privilege program
• Employee discount
• Referral programme
• Generous holiday entitlement
• Comprehensive training programme tailored to your needs
• Employee Assistance Program (EAP)

• 40 hours per week
• 8-hour shifts (including 30-minute paid lunch break)
• 5 days over 7, between the hours of 8am-8pm
• Requirement to work Bank Holidays on a rota basis

HOW TO APPLY
To apply please send your CV and Covering Letter to ukrecruitment@hgv.com