Contracts Administration Assistant

Hilton Grand Vacations, champions of happier and healthier living through the power and value of vacations are looking for enthusiastic, dedicated individuals to join our Head Office team on the outskirts of Lancaster city centre.

We are looking for a Team Member to join our Contracts and Club Administration Team, so if you have excellent communication skills, both written and verbal (previous experience of formal letter writing would be advantageous) and are able to work on your own initiative as well as part of a team - we want to hear from you!

WHAT WILL I BE DOING?
Under general direction, the Contracts and Club Administration Team Member will be working within a multi-task, fast-paced environment providing support to our European Sales Team, and our Members/Owners.

• Communicate with members/owners by post, email and telephone
• Producing daily / weekly / monthly reports
• Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation
• Ensure the archiving and scanning of data and member files are completed
• Conduct remote sales purchase contract and associated consumer credit verifications for all purchases.
• Name changes
• Week Exchange Requests
• Surrender / Non-Qualified Relinquishment process

EXPERIENCE
Prior experience in working in an office environment using Microsoft applications.

To find out more or to contact us directly, please email UKRecruitment@hgv.com

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyse and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

JOB TYPE

• Full-time, Temporary (fixed term until August with possibility of extension)

SCHEDULE

• 37 hours per week
• 9am -5.30pm Monday to Thursday, and 9am – 5pm Friday with one-hour unpaid lunch

WORK LOCATION

• Citrus House

ADDITIONAL INFORMATION

Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyse and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

JOB TYPE

• Full-time, Temporary (fixed term until August with possibility of extension)

SCHEDULE

• 37 hours per week
• 9am -5.30pm Monday to Thursday, and 9am – 5pm Friday with one-hour unpaid lunch

WORK LOCATION

• Citrus House

ADDITIONAL INFORMATION

Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.