Room Service Assistant

Room Service Assistant

Hourly rate: PS12 /hour plus service charge

The DoubleTree Docklands
is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

• Free and healthy
  
  meals
  when on duty
• Grow your Career
• Personal Development
  programmes designed to support you at every step of your career
• A chance to make a difference
  through our Corporate Responsibility programmes - Find out what and how we are doing ()
• Team Member Travel Program:
  discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:
  with Perks at Work
• Holiday:
  28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive
  Team Member's areas

A Room Service Assistant is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Service Assistant, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure serving station is well-stocked at all times

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

H
ospitality
I
ntegrity
L
eadership
T
eamwork
O
wnership
N
ow

Maybe it's all the little things we do to show we care. From thoughtful touches and friendly service to our warm chocolate chip cookie welcome, we are here to make your stay as comfortable as possible right from the start.

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