Customer Service Agent - Immediate Start!
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you give great customer service? We have an exciting opportunity available as a Customer Service Agent! You will join a well-established legal company in their collections department, providing over the phone support / guidance on mainly inbound calls from clients and customers around debt management. With excellent hours, no weekends, good earning potential, and tons of career opportunities available to you why not get in touch?
Salary - £19,430 (Rising to £20,200 after probation) + Monthly bonus taking your total salary to £23,200
Role Type - Full time / Permanent / Shift rota between 9am – 6pm, Monday – Friday (no weekend work required)
Location - Leamington Spa, Warwickshire (commutable from Warwick, Bishop’s Tachbrook, Blackdown, Stoneleigh, Hunningham, Harbury and surrounding areas)
Benefits – 22 Days holiday + Bank Holidays, Variety of discounts, Free car park, On site restaurant and Costa Coffee, Social events, Lots of incentive schemes
The Role
Helping customers to manage their debt, you’ll assess their incomings and outgoings in order to set up a realistic payment plan that is fair for the customer. You'll use the system to log all call information and calculate the payment plans - It's important you are resilient and enjoy helping people!
If you have a background in customer service, sales, retail, hospitality, or you're a recent graduate looking for your first role, reach out! You don't need previous experience in a telephone-based role as full training will be provided.
This is an excellent opportunity to develop within a business and really hone your customer service skills, why keep scrolling? Apply today!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Software Development
Based on transatlantic hiring benchmarks for Customer Service Agent - Immediate Start! roles across hireful's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Software Development.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,430 - £19,430 bracket, including retirement vesting and health parity.
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