UX Designer – Instore Tech

Holland & Barrett International is striving to be the world's leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.

Ready for an EPIC career?

UX Team at H&B

You will be joining an existing team of designers, product managers, researchers, and stakeholders all working towards a common goal – to create the best experiences for our shoppers online and in store whilst also creating apps allowing our colleagues instore to be as efficient and helpful to customers as possible too.

Putting the customer first you will be a bridge between our digital platforms and stores to ensure a holistic journey is had by our customers and that we ensure a seamless experience. We have huge ambitions for users to have the ability to interact with digital products whilst in our stores, this will be using designated tech devices placed in and around our stores as well as the customer's own mobile devices.

• Designing smart solutions for colleagues in store systems, so they have the tools to serve our customers at a whole new level.
• Designing for desktop, tablet and HHT (handheld terminal) devices.
• Reviewing existing journeys and creating frictionless experiences for our users.
• Designs from wireframing, through ideation to high-fidelity UI.
• Be hands-on with user research, working with the research and optimisation team. There will be opportunity to get into our stores to get insight from staff colleagues and customers, testing on physical devices. Some research will also be done remotely.
• Communicating designs to stakeholders within your squad, including product managers and developers.
• Help contribute towards a global design system.

Skills and experience

• Proficient in Figma (or similar)
• Knowledge of UserZoom/UserTesting.com (or similar)
• Experience designing for desktop, tablet and mobile devices
• An understanding of user research techniques and when to use them
• Ecommerce and/or retail experience
• Ability to work in a team and communicate well with stakeholders
• Ability to multitask and prioritise projects

Our benefits

• We operate virtually. Remote, hybrid or in our tech hubs – we work in an agile environment where you can thrive.
• We offer a 10% incentive scheme, based on company performance – when we win, so do you
• Learn from the best – at H&B you'll have the opportunity to enhance and expand your skills and shape your career
• We want you to produce your best, so we provide you with the best tech equipment
• Stay healthy with a 25% discount on all product ranges to help you live well
• We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won't go unnoticed

Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.

We are a growing and pioneering business. Our diverse and EPIC teams enable us to push boundaries and accomplish the extraordinary. As we continue to transform, we need more of the brightest and best minds to join us to turn our vision into a reality.

• Division: Technology
• City: London
• Country: UK
• Job Type: Full Time
• Number of Hours: 37.5
• Contract Type: Permanent
• Closing Date: 5 March 2023