Customer Service Representative
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Position Overview & Specifications
About The Role
We are currently recruiting for Customer Services Representatives to join our busy Retention department at our Walsall site.
Salary: £22,485 (full time, 40 hours)
Shifts: Monday - Friday 8am - 8pm, Saturday 8am - 4pm and Sunday/Bank holiday 10-4pm. Rotas are published 4 weeks in advance enabling you to balance your work and home life.
Where will I work?
Whilst you will be required to work full time from our Walsall office (WS2 7BN) for your initial training and attaining journey, after this you'll become eligible for our hybrid working model. We'll also do our best to schedule late shifts and weekends to be worked from home wherever possible, when the time comes.
About You
Who are we looking for?
We are looking for individuals to join our Retention team. As part of this team you will help to answer queries about our policies and products and offer additional products to customers where appropriate and compliant.
To join us as a Customer Service Representative, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- A great listener, who can understand what our Customers need
- Resilience, demonstrating the ability to deal with difficult and challenging situations
- Eager to learn all about our products and processes
- Dedicated to providing excellent customer service
- Detail-focused, so you can follow our processes correctly
- Able to use a computer, so you can get to grips with our software and systems
We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.
This is a great opportunity to join our growing company and build your career from the ground up, all while enjoying hands-on support, ongoing training and excellent rewards.
About Us
What can HomeServe offer me?
- Pension Scheme
- 22 days' holiday (rising to 25), with the opportunity to buy extra holiday
- The opportunity to take 2 paid days out of the office volunteering for a charity
- Access to hundreds of shopping discounts via PeopleServe
- Salary Finance
- Smartech
- Cycle to work scheme
- Employee assistance Programme
- Free Cover 8 Policy
- Plus much more…
Who is HomeServe?
As one of the country’s leading home assistance providers, we’ve got over 25 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.
What happens Next?
If your CV is shortlisted then you can expect a call from us to discuss your application further within 72 hours of applying. If you are offered an interview and are successful you would be joining us for induction training on the 22nd May 2023.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General Repair & Maintenance
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Homeserve's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General Repair & Maintenance.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,485 - £22,485 bracket, including retirement vesting and health parity.
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