Reservationist

Be our Reservationist but most importantly be you!

At Homewood we approach the serious matter of hospitality with a huge amount of imagination and a delicate touch of mischief. You will be part of our zesty team of roughly 40 individuals who are passionate about our 31 bedroom hotel with incredible spa and dining space.
We love to create unexpected little moments of delight with talking points as you journey through our hotel. A collection of glamorous chandeliers or random sculptures around the gardens, a giant teddy bear for instance! We all know that really our team is the cherry on the cake and that’s why we are waiting for you…

At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself:

• Monthly service payments as well as monthly pay
• Work in a stimulating environment as part of a diverse community of people
• Be part of a team who live and breathe our purpose
• 28 days annual leave, pro rata for part time- use it and enjoy it
• Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family
• Free parking for team members
• Accommodation available
• Discount on eating, drinking and sleeping at all of our properties
• Flexible working hours - 9 to 5 doesn’t suit everyone
• You'll be fed by our chefs when you're on duty – You’re part of the team
• Discounts on local gyms and hospitality (and tattoos!)
• Progression opportunities plus internal and external training – We’d like to invest in you
• £500 refer a friend scheme

And there’s more where these came from…

What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; and that is what makes working in this hotel that little bit more exciting.
We stand behind being big hearted, respecting each other, our guests and the wider community. But our DNA? We are ALWAYS serious about giving our guests a bloody good time!

Get a better look at our team culture here: https://www.instagram.com/kaleidoscopehotels/

As Reservationist what you’ll be doing

• In this maternity cover position you will be based at Homewood working five days from 7 on a rota basis. There will be the opportunity for hybrid working following the successful completion of a probationary period
• Be our ‘go to’ person on room, dining and spa bookings for Homewood in Freshford and The Bird, Bath
• Ensure you are prepared to provide the very best of guest service with faultless hotel knowledge and a keen sense of organisation
• Show excellent communication as you work closely with all hotel teams and their managers to maximise the guest experience
• Work as part of a small reservations team to provide a seamless reservations service across 7 days of the week
• Take guidance from our General Managers and Senior Team on how we can maximise revenue through upselling, upgrading and sharing our latest offers
• Offer support to the hotel teams with your working knowledge of systems including Opera, Resdiary, Premier Spa and Guest Folio

What happens next with your Reservationist application?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two with our team so you can really get to see our culture – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!

INDFOH