Customer Service Representative/Hoof Boot Advisor

Hoof Bootique, an online retailer in a niche equestrian market, has a unique opportunity for a Customer Service Representative/Hoof Boot Advisor to join their growing business.

About the Role

This is a vital role within our small team, where the successful candidate will deal directly with our customers via email and social media, to help them with any queries or issues they may have with our products, and to act as a first point of contact for new customers. The position will develop into more of a Hoof Boot Advisor role, over time and with training.

Main duties will include, but are not limited to:

• Replying to customer emails, and enquiries via social media.
• Guiding customers through their first hoof boot purchase, and supporting them pre and post sale.
• Troubleshooting, if customers are having issues with their hoof boots.
• Advising customers of the most suitable hoof boots, based on photos of their horse's hooves.
• Generally dealing with customer enquiries and assisting them throughout the ordering process.

It will be important for the successful candidate to develop a strong understanding of our products and key issues affecting our customers, in order to be able to help our customers in the most efficient way possible.

The role may potentially develop to include working on the Hoof Bootique website and posting social media content, depending on the candidate.

About You

To join our small team as a Customer Service Representative, you ideally need:

• experience in a similar Customer Service role, although training will be given, so not essential;
• confidence to speak with customers over the phone, in a polite and friendly manner, if required;
• strong IT, numeracy, communication, written communication and literacy skills;
• an ability to pay attention to detail and be happy to learn new computer systems and procedures;
• to be trustworthy, reliable and punctual;
• to be customer focused and work well as part of a small team;
• experience of Big Commerce and Google Drive would be advantageous;
• a keen interest in horses, and ideally experience of keeping horses barefoot and using hoof boots, is important for this role;
• able to provide a dedicated home working space with internet connection;
• committed to providing excellent customer care with a genuine desire to help.

The current position would be part-time initially (a minimum of 16 hours a week available, possibly more depending on the candidate) but has potential to become a full-time role in the future. Once established in the role, there will be an opportunity to work some hours from home and also to have more flexible hours. Ideally, you need to live within commuting distance of Holsworthy, Devon but this role has potential to be entirely remote so we would consider candidates further afield if they already have experience using hoof boots.

£12.50 - £14 per hour depending on experience.

Please enclose a covering letter with your application, and also let us know which days and hours you would be available to work.

Salary: £12.50-£14.00 per hour

Benefits:

• Company pension
• Work from home

Work Location: Hybrid remote in Holsworthy

Application deadline: 03/04/2023