Customer Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer advisor
Location Farnham Surrey
The Customer advisor role is much more than serving behind the till. The role is hands-on where no two days are the same. We are looking for a committed individual who can share their passion and knowledge with our customers. It goes without saying your number one priority will be to provide great service consistently.
Other duties will include but not limited to helping keep the shop tidy, arranging stock, plus helping to organise orders and deliveries.
About You:
Have an interest in cycling and be enthusiastic about the products we sell.
Be outgoing and have a friendly personality.
Demonstrate a readiness to learn and develop.
Provide a dedicated customer experience that exceeds our customer’s expectations every single day.
Be approachable and able to demonstrate strong communication skills that are tailored to customers varying levels of cycling experience.
Be a flexible and committed team player.
About Us:
With now 3 Locations ( Farnham, Walton On Thames and Petersfield) we are a growing buisness
We are a small company with values where we let our team members shine through and develop their skills and passion for the industry.
These are some of the benefits we offer
- Competitive pay depending on experience.
- A Company Pension scheme
- Trade Discount on all products (after probation)
This is a fantastic opportunity to undertake a Sales role within the business and if you feel you have the drive, energy and experience to take on this position we would love to hear from you.
Job Types: Part-time, Permanent
Part-time hours: 16 per week
Salary: Up to £11.00 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Farnham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please describe any cycling industry experience you have?
- Explain your cycling experience?
- What is your favourite bike?
- What does good customer service look like to you?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Customer Advisor
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Advisor roles across Hoops Velo's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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