Customer Onboarding Specialist
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are looking to hire a motivated Customer Onboarding Specialist who wants to work with an amazing team and towards us becoming a market leader in UK!
This is a full-time position that we are looking to fill as soon as possible, based out of our office in Bristol or Reading, UK.
Tasks
- You support our UK and US sales team in customer projects.
- You hold presentations about the Hornetsecurity Services.
- You ensure a successful onboarding process to our services for our customers.
- You undertake follow ups, nurturing activity to ensure exceptional service throughout.
- You participate in technical aspects of tenders.
- You assist the sales staff in in dealing with complex technical issues.
- You have an IT education.
- You have professional experience in the field of IT support/ help desk/ onboarding/ pre-sales or consulting of IT solutions, ideally in an IT security or SaaS environment.
- You have excellent communication skills and can present yourself competently and confidently to customers.
- You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
- Experience in cybersecurity industry is beneficial.
- You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.
- Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
- Home-Office Option and flexible working time.
- Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
- Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs.
- Unlimited contracts – we’re looking for hornets to grow long-term with us.
- Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!
- And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.
- Your CV as PDF document.
- Your earliest starting date and your salary expectation.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Customer Onboarding Specialist roles across Hornetsecurity's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,652 - £55,899 bracket, including retirement vesting and health parity.
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