Guest Service Agent
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus.
The company has built over a £4 billion property estate. We are renown for super prime properties centred around London’s iconic Leicester Square through to Piccadilly Circus.
We are a passionate and creative company looking to bring innovation into to our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.
With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.
What you will be doing
You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.
As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.
What are we looking for?
A positive individual that is excited to be part of a fun Team
Driven to deliver results
Minimum 1 year in a Front Office Role in a similar property
What we offer you:
Daily food allowance (non contractual) for days worked
Company pension scheme
Holidays
Employee assistance program and counselling sessions (including close family members)
Discounted stays at other properties
Refer a friend scheme
Join Our Company!
You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits.
Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.
Apply ASAP if you want to join a fast-paced innovative UK company.
INDFOH
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Guest Service Agent roles across Hotel Indigo - Reception's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £23,000 bracket, including retirement vesting and health parity.
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