Customer Service & Complaints Executive
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Senior Customer Service & Complaints Executive (office based - Watford)
We are a friendly property surveying firm based in Watford and are looking for an experienced Customer Service & Complaints Executive to join our team.
We can teach you everything you need to know about our industry, but you do need to have experience at corresponding eloquently with customers over the telephone and by email, in an office environment.
We need a bright and bubbly person who loves customer interactions and is a real customer service professional. It's not all about complaints, as our customers are generally very happy with our service. You’ll also be dealing with vendors and estate agents, and with our field-based surveyors by telephone/email and sorting out any issues for them, so a friendly approach and rapport building skills are essential.
If you are self-motivated, with a positive attitude, can work in a team or independently and have a good sprinkling of resilience - then we'd like to hear from you.
This role is Monday to Friday role working 9am to 5.30pm (with one hour for lunch). We offer a competitive salary, 22 days holiday, pension, free hot and cold drinks, product discounts and our unique Houzepoints scheme that gives you additional flexibility on time off.
Our office is ideally situated for buses and trains and is a short walk from Watford Junction station. We also have free on-site parking. Watford has an expanse of shops within walking distance of the office, ideal for grabbing something to eat or lunchtime browsing!
We are a small company which has big plans for the coming year so it's an ideal time to join and grow with the company.
Come join us!
Job Types: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Watford: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (required)
Work Location: One location
Application deadline: 10/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service & Complaints Executive roles across HouzeCheck's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £26,000 bracket, including retirement vesting and health parity.
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