Trainee Technician

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group. ROLE PROFILE: Trainee Technician

• Your Job Title may differ from your Role Profile description (above) and is stated in your contract of employment

ROLE PURPOSE: Technicians are assigned to an Operating Entity and are responsible for providing technical administration support to broking staff within dedicated Business Units of the Operating Entity. A Technician will be allocated to a team of Technicians who provide specialist support organized around specialist lines of insurance. They will ensure that their responsibilities are completed in accordance with applicable Company/Group policies. KEY ACCOUNTABILITIES: Planning/Reporting:

• Under the direction of line manager and senior colleagues, determines priorities and activities to achieve business and personal goals
• Meets agreed targets
• Manages assigned projects and contributes to other projects as required
• Provides relevant management information to senior managers as required

Technical:

• Assists in the creation of comprehensive client and broking documents
• Processes slips, quotes, indications and endorsements
• Performs technical duties (including data entry, credit control, chasing subjectivities)
• Keeps informed of all regulatory and legal changes which impacts on the job role
• Ensures up to date records are maintained at all times on the Company systems
• Responds appropriately to urgent issues as they arise

Policy, Process and Procedures:

• Interprets instructions and issues arising, and then implement actions according to policies and procedures

Environment, Customer Focus and Relationships:

• Develops strong relationships with their Business Units
• Develops strong relationships with clients as appropriate
• Deal with incoming enquiries from clients, insurers and third parties as appropriate
• Deal with client renewals and mid-term adjustments as appropriate
• Responds to the clients(both internal and external) requirements as appropriate
• Behaves with all clients (both internal and external) fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development: The jobholder has no direct reports.

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance: The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.

• Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements (which will include those of direct reports if any)
• Maintains accurate records and deals with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Completes all relevant regulatory training
• Ensures competence of self and direct reports (if any)

PERSON SPECIFICATION: Knowledge/Experience

• This is an entry level role and full training will be provided. It is not anticipated that the job holder will have knowledge of insurance, but an interest/understanding of this type of work would be a distinct advantage
• Preference will be given to applicants who have worked in Insurance or a customer facing environment

Skills/Behaviours

• Attention to detail with ability to produce accurate documentation
• Ability to work effectively within a team
• Prioritisation and organisational skills
• Self-motivated
• Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
• Willingness to study for professional examinations
• Excellent organisational skills
• Confident communication both written and verbal

Qualifications

• GCSE’s (or equivalent) including English and Maths essential
• A level Grade A-C (or equivalent)
• Progression towards gaining professional qualifications is desired, but not essential

What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart
• A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Additional Job Details Worker Type: Permanent