Coupa Product Lead

Job description Some careers are more impactful than others.

Our Digital Business Services teams are the foundation of HSBC, providing essential support across technology, operations and key central business services for our global businesses and functions. We play a vital role in driving great experiences for customers and colleagues, and enabling the bank’s strategy. We offer a broad range of career opportunities.

Our role is to:

• Deliver efficient, easy customer experiences that add value.
• Empower our people, through the right technology, infrastructure and support.
• Enable the bank, through innovative solutions that support our strategy.
• Implement major strategic transformation programmes and support change management across the bank.
• Provide professional services such as procurement and real estate management

Strategic Sourcing Services manages commercial relationships and partnerships with key suppliers, and the end-to-end supplier life-cycle. We play a fundamental role in the day-to-day provision of goods and services for the HSBC Group. Our primary focus is to deliver commercial value through all areas of procurement worldwide. We work closely with other parts of HSBC to provide leadership of the bank’s third-party supplier relationships.

Role Purpose:

The Global Procurement Technology strategy focusses on enhancing the people experience and modernising to improve speed, scale, and resilience by simplifying the Global Procurement technology estate and increasing automation and straight-through-processing. Coupa is a strategic SaaS platform for HSBC and a key enabler underpinning this strategy.

Coupa Source to Contract (S2C) is now available globally for 115k business end users, 1k procurement users and 25k third party supplier contracts. Over the next 12 months, Coupa Request to Pay will be progressed for some markets as part of moving to straight through processing from Supplier onboarding to Payment and also exploration of other Coupa Modules.

There will be opportunities to further extend the use of Coupa across Strategic Procurement Systems and the role holder will work with other functions to develop that roadmap in light of the SaaS product evolution.

Your responsibilities will include:

• Act as the senior leader and overall Functional product owner for Coupa for Procurement
• Work with stakeholders and existing service owners to develop the strategy and roadmap for consolidating and implementing additional Coupa instances
• Grow and coach a Coupa Product team within HSBC Global Procurement
• Ensure Technology and operational risks are appropriately controlled in line with Group and business objectives.

Requirements

To be successful in this role you should meet the following requirements:

• Expert in Coupa implementations, architecture, and strategy. Preferably this would be within a banking environment.
• Track record of forming strong partnerships with external vendors and assurance of their deliverables.
• Excellent working knowledge of procurement operating models and processes
• Good working knowledge of partner processes

The base location for this role will be 8 Canada Square, London with hybrid working.

You’ll achieve more when with HSBC.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours.

If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you