Information Technology Support Analyst
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Position Overview & Specifications
Job title: IT Support Analyst
Normal hours: 37.5 hours per week, normally Monday to Friday 9am to 5pm
Job purpose: To support the IT systems (hardware and software) used by the UK business and external customers.
Role accountabilities and main duties:
- Support business systems (windows, MS Office, websites, in-house systems) used in UK Operations.
- Provide 1st line support and deal with tickets in an efficient manner
- Work in coordination with other members of the UK IT Operations Team
- Communicate with users in office and laboratory environment
- Liaise with 3rd party when necessary
- Proactively suggest and implement IT changes and fixes to problem
- Provide training to end-users
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role
Person specification:
Essential:
- Excellent communication skills
- Good analytical skills
- Attention to detail
- Knowledge of Windows, office suite
- Willingness to learn about new systems and help end-users
- Proactive attitude
Desirable:
- Knowledge of network, phone systems
- Previous experience in supporting IT systems
- Experience in scripting or software development
- Experience in working with databases
- European foreign language
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Information Technology Support Analyst roles across i2 Analytical UK Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £37,896 - £55,690 bracket, including retirement vesting and health parity.
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