Accommodation Receptionist
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Position Overview & Specifications
A bit about us...vibrant, lively, forward thinking, quality, high standards.
IconInc is a luxury student accommodation provider with presence in Liverpool, Leeds and Lincoln. We have an exciting opportunity for a Team Member to join our Liverpool site, The Ascent. This permanent position is well suited to an individual that is looking to advance their career in customer service, customer engagement and gain experience in lettings, sales and 7 star customer service.
The Role
As a member of our front of house team you will be confident in welcoming students into our amazing building, The Ascent, and providing them with a 7 star experience within their all inclusive student apartments. Excellent customer service is needed ensuring that breakfast buffets are presented, events are executed with a bang and daily queries are resolved in a warm and professional manner.
Main Responsibilities:
- Dealing with tenant queries throughout their tenancy.
- Responsible for safely storing and issuing tenants post.
- Monitor the security of the building throughout shifts.
- Tenancy administration.
- Managing the 'Grab & Go' facilities including; the presentation and tidiness of breakfast.
- Upselling bundles and add-ons to tenants.
Requirements:
- Excellent customer service and time management skills.
- Ability to work on own initiative and as part of a team.
- Excellent attention to detail and customer focused.
- Good IT skills.
- Previous experience in a similar role such as customer service, guest relations or hotel experience is essential.
Shift Pattern
The IconInc shift pattern is on a two-week rotation, for this position you will work an average of 37.5 hours per week.
Benefits
We offer the essentials plus great Company discounts, perks, Cycle to Work scheme, retail and high street discounts, staff hotel rates, charity foundation days and much more!
If you think this is the perfect role for you then apply today!
Job Type: Permanent
Salary: £18,525.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
- Guest services: 1 year (preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Accommodation Receptionist roles across IconInc's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,525 - £18,525 bracket, including retirement vesting and health parity.
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