Renal Virtual Clinic Co-ordinator

An exciting opportunity has arisen to work in Renal & Transplant Services located at Hammersmith Hospital as Virtual Clinic Co-Ordinator. The post holder will help support the delivery of excellent patient care across our busy outpatient department at Hammersmith Hospital as well as our renal clinics based at St Mary’s, Charing Cross and West Middlesex Hospitals.

This role requires an individual who can multi task, work in a busy department and be able to lead by example in demanding and challenging situations. The successful candidate will have a good understanding of waiting list processes, the monitoring required for this and the ability to support the achievement of all operational targets including 18 week referral to treatment. Applicants will be proficient in Word, Excel and patient management software systems.

We are looking for a positive and motivated person with an eye for detail to join our team where you will be enabled to develop

To provide supervision and management support to members of the administrative team within Renal Outpatients Department

To work as directed by the Renal Outpatient Service Support Manager on maintaining and monitoring administration and systems relating to service delivery in the following areas:

• Reception areas
• Data Quality
• Patient Experience

To provide excellent customer care

To maintain a high standard of work demonstrating the Trust values, the responsibilities of the job description and person specification

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.