Churchill War Rooms

Opportunity ID

275

The Retail and Admissions department welcomes over 2 million visitors each year. The department has 5 permanent Retail and Admissions operations across the IWM branches. The department is responsible for generating income and profit for IWM; delivering a product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department acts as an ambassador for the IWM brand and values.

Churchill War Rooms

Beneath the Treasury on Whitehall, Churchill War Rooms houses the very rooms from which Winston Churchill and his war cabinet directed the war. 500,000 visitors a year come to explore the historic rooms and discover the stories of those who lived and worked here. And the rooms themselves are only half the story; there is also the award winning Churchill museum to explore, to learn all about the man himself. As a member of the Retail and Admission team you will be in a key, customer facing role, welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.

Admissions: The key roles and functions are focused on welcome and income. This includes providing an excellent visitor welcome; information about the site; entry ticket sales, guidebook sales and handing out and collection of the audio guides.

Retail: The key roles and functions for Retail are focused on product knowledge, sales drive, team working and customer service. Churchill War Rooms has one shop, situated near the admissions area.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

June 16th 2023, 9:00 AM

Interviews for this post are planned for either Friday 23rd June or Tuesday 27th June 2023

As an employee of the IWM Trading Company, the benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only.

• The annual leave allowance is 31 days per annum rising to 36 days after 5 years
• Access to our Pension Scheme arrangements including employer contributions.
• Access to select a range of benefits to suit your personal circumstances and lifestyle via our benefits platform, IWM4me. IWM4me offers IWM staff a wide range of health, protection, and lifestyle benefits, many at corporate rates not available on the high street.
• Free sanitary products provided at all sites.
• 20% discount in all IWM’s on-site shops.
• A 25% discount in IWM’s cafes.
• Free entry to all IWM Air shows at IWM Duxford.
• Free entry to a large number of other museums & galleries and their exhibitions which we have reciprocal arrangements with.
• Enhanced maternity and paternity benefits dependent on length of service.
• Access to our in-house training programmes and development
• Access to an interest free season ticket loan scheme
• Access to a Ride 2 Work Scheme
• Access to our Employee Assistance Programme, and Career Development Advice.
• IWM staff also have access to The Charity for Civil Servants services and support.
• Eligibility to join the Civil Service Sports Club, securing additional discounts and benefits.
• Access to social events run by groups with IWM.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to:

A basic check, which shows unspent convictions and conditional cautions.

IWM is committed to a policy of Equal Opportunities.

We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone.

Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public.

At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds.