Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients.

ABOUT THE JOB

As a Customer Service Representative you will be accountable for facilitating and building strong customer relationships through providing continuous high-quality service and support. You will maintain an advanced working knowledge of sales policies, internal practices, and sales administration work instructions.

THE ROLE

· Maintain advanced, up to date working knowledge of Incora customer requirements and distribution methods and timing

· Maintain positive working-relationships with external customers and all inter-working departments and personnel

· Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests

· Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day

· Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions

· Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)

· Prioritise orders based on urgency of product needed, specifications, and shipping and delivery requirements

ABOUT YOU

· Proven ability to work well within a team environment to produce positive results

· Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service

· Maintain excellent organisational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously

· Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required

· Maintain clear and accurate data entry, documentation, and reporting skills, as required

· Ability to be detailed oriented and perform in-depth account research, if required

· Account Planning

· Customer Orientation

· Driving for results

· Business Acumen

· High Impact Communication

· Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently (desirable)

ABOUT US

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical. With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer values
• Trusted supplier relationships
• Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Job Type: Full-time

Salary: £24,000.00-£29,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• On-site parking
• Private medical insurance
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Work Location: Hybrid remote in CRAWLEY

Reference ID: SAL001033