IT Technician
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Position Overview & Specifications
Join one of the most unique agencies in the region and be part of our dynamic team in the heart of Shropshire.
Providing a range of IT support solutions to business locally and across the UK, we're seeking enthusiastic and experienced individuals to be part of our continued success.
Based in Shrewsbury, we encourage career progression and are always looking to upskill our team with new technologies and skills.
Information Solutions is seeking to appoint an enthusiastic individual to join our team as an IT Support Technician. Candidates must have proven technical support experience and be professionally qualified.
Job Purpose
IT Support staff work in a dynamic environment which provides services over the phone, through e-mail and in person across a number of sites.
Main duties
- To diagnose and resolve software and hardware incidents.
- To assist users with IT related incidents when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- To install and configure new IT equipment.
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Required Skills
- Windows Server Operating Systems, ideally latest Server with knowledge of Active Directory and Exchange
- O365 Admin and Setup
- Experience of Desktop operating systems
- Experience with backup technologies and routines.
- Knowledge of Antivirus and firewall products.
- LOCATION: Shrewsbury, Shropshire
- Salary: £22,000 – £28,000 per annum
Based in the heart of Shrewsbury, our riverside offices provide a relaxing environment with great connection access to road, rail and bus for easy commute.
We have a strong environmental ethos and operate from a BREEAM ‘Excellent’ certification building.
All equipment and software is provided to ensure you have all the necessary tools to deliver a great service.
Our CompanySince 2003, Information Solutions has been assisting organisations from a variety of sectors and sizes, starting from our strong presence in our home county of Shropshire, we have many clients throughout the West Midlands, Mid Wales, Cheshire, Herefordshire, Staffordshire and beyond.
Our range of services enable businesses to focus on their organisation, whilst we plan, implement and support their IT systems.
Complementing our IT origins, we work alongside our sister business The Web Orchard, providing a wide range of digital services from web design to digital marketing.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for IT Technician roles across Information Solutions's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £28,000 bracket, including retirement vesting and health parity.
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