Customer Support Consultant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
InfoTrack is a pioneer in the legal technology sector, and we have grown rapidly over the last 5 years in the UK. We produce game-changing technology for law firms and have been instrumental in revolutionising the way conveyancing can now be done. As well as growing a proven and industry-leading product portfolio, we are continuing to challenge ourselves by bringing major new innovations to market.
We are looking for an eCOS Support Consultant to join our team based in Leeds! This role will be a support contact for our clients and consumers for our product eCOS. The eCOS Support Consultant focuses on high quality client service, ownership, and initiative to drive excellence.
Please note this role works on a shift pattern from 9am - 8pm, this will change each week.
Hybrid role once probation ends, having the ability to work from home 2 days a week.
About the role
You will be providing technical assistance and user support for incoming queries, with the focus of resolving as a ‘first time fix’, reporting and escalating any raised issues in priority order to the team and ensure resolutions and fixes are executed and communicated to any outstanding client queries. You will become an expert in troubleshooting techniques and frequently asked questions with a good understanding and anticipation of client needs, with professional and effective recommendations for resolution! We are looking for someone who has the ability to convey highly complex technical information to non-technical clients and consumers.
About you
For this role, we are looking for someone with demonstrable analytical and pragmatic approach with the ability to clearly and concisely communicate product intricacies and troubleshooting solutions. You will ideally have experience of utilising software application as a solution, with a keen ability to decipher software issues from application errors.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Leeds, West Yorkshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Computer Hardware Development
Based on transatlantic hiring benchmarks for Customer Support Consultant roles across InfoTrack's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Computer Hardware Development.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,817 - £25,643 bracket, including retirement vesting and health parity.
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