Failsafe Manager

This is a home-based role with occasional visits to our Yorkshire offices in Halifax and Wakefield

InHealth Intelligence is a leading software provider of information management solutions and forms part of the InHealth Group that sees more than 3 million patients each year.

InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the country.

To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

What you will do:

You will be responsible on a day-to-day basis for managing Failsafe Teams in the reporting, administration and organisation of all Failsafe functions for the relevant Diabetic Eye Screening Programmes.

You will also liaise with General Practice (GP) and DESP internal departments to ensure all eligible patients are on the registers, in the correct pathway, offered timely appointments and receive their results without delay. If an onward referral to HES is required, the post-holder will ensure that Failsafe functions track each patient through the HES and report their performance against National KPI’s and Pathway Standards.

What you are responsible for:

• Contribute to the goals and objectives of the DESPs and demonstrate effective administrative leadership.
• Have line management responsibility for the Failsafe Team as per the organogram and provide training and support where needed.
• Direct the work of the Failsafe Team for undertaking reviews, completing Failsafe tasks and clearly documenting all interventions.
• Oversee that all Failsafe activities and checks, as specified in the Standard Operating Procedure, are undertaken throughout the DESPs and in a timely manner.
• Responsible for ensuring accurate, appropriate and timely management of updating software information.
• Perform detailed, accurate exception analysis and reporting within restricted timescales.
• Following suitable preparation, be prepared to undertake new skills/procedures, relevant to patient/service need and in accordance with policy.
• Monitor that systems are in place to enable all patients who require referral, to be referred that day.
• Liaise with and support the Clinical Lead where clinical input is required and the Programme, Bookings and Engagement Managers.
• Assist the Engagement Managers in ensuring that all diabetic patients are on the Single Collated List and that the list is maintained and validated in accordance with National Standard Operating Procedures and National Guidance.
• Liaise with medical staff and administrative staff in Acute Trusts to ensure that the DESPs receive adequate feedback from Ophthalmology.
• Oversee patient queries/cases, reviews of CVI data and Laser Book Analysis.
• Ensure all Health Intelligence policies and procedures are followed, undertaking regular reviews, managing safe Failsafe actions and clearly documenting all interventions. Advise the Failsafe Team when changes are made and monitor that these are followed.
• Regularly review national guidelines and best practice relating to Failsafe and take this into account when fulfilling the role.
• Maintain strict confidentiality in respect of clients, correspondence and communication associated with duties.
• Regularly review the entire patient pathway on a quarterly period to enable safe working systems in line with the Standard Operating Procedure (SOP).
• Review and audit these systems and identify opportunities for improvement to ensure patients are in a correct status.
• Audit the Screening to Treatment Timeline (STTT) to demonstrate that all referred patients are tracked as per national guidance and local policy.
• Ensure systems are in place to inform patients, GP’s, Paediatrics, Diabetologists and Maternity services of patient outcomes in a timely manner.
• For patients under the care of HES; audit that the hospital care status for each patient occurs in a timely manner. This will demonstrate that patients are not invited for screening incorrectly and maintain appropriate suspensions. When discharged patients should be referred back into the correct pathway.
• To oversee the co-ordination of patient appointments in Acute Trusts and proactively elevate any concerns to the Programme’s Managers.
• Take responsibility for data quality and record keeping throughout Failsafe by performing data quality checks with the assistance of the Bookings Office, Engagement Managers and Programme Teams.
• Complete audits of patients who are excluded as medically unfit to ensure they are excluded appropriately and in line with National Guidance. Audit patients who postpone their diabetic eye screening to validate the reason for postponement.
• Ensure patients who could not be screened digitally are appropriately managed throughout the DESPs.
• Assist Engagement Managers to ensure regular validation of the programmes Single Collated List (SCL), including validation of lists from military, prisons and secure institutes and organisations.
• Complete analysis of the CQRS data to highlight any differences in the SCL and support the Engagement Managers to action.
• Identify, report, track and monitor serious incidents, near misses and raise weaknesses with the responsible party (both internally and externally).
• Produce reports as required on projects, Serious Incidents and updates for Programme Boards and internal performance reporting.
• When required; accurately record detailed clinical information for future analysis and reporting.
• Assist Programme Managers to ensure grading meets local timeframe expectations and track any unusual cases through the grading process.

You have experience of:

• Experience of managing or operating at a high level within a Diabetic Eye Screening or other National Screening programme
• Evidence of continuing professional development
• Knowledge of NDESP policies
• Knowledge of National Screening Committee (NSC) guidelines, NICE and NSF
• Educated to A level with GCSE Maths and English or equivalent Qualifications
• Management/Leadership qualification or equivalent experience over 5 years
• Performance management of staff and services
• Coaching and mentoring of staff as well as diversity and Equality

Job Type: Full-time

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote