Operations Assistant

SALES AND OPERATIONS SUPPORT ASSISTANT | JOB
SPECIFICATION

About inTEC inTEC EDUCATION is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education.

The inTEC GROUP is a UK wide group of ICT (Information & Communications Technology) experts enabling businesses to work smarter through technology. We specialise in the design, implementation, and support of a range of Cloud services and business applications including I.T. managed services, I.T. infrastructure support, hosted collaboration, and mobile communication solutions. Across the group, we have a current team of 58 experienced staff members with office locations in Altrincham, Stockport, Kendal,
Leatherhead, and our head office in central Manchester.

Our mission

Our aim is simple: to work with our clients to bring together organisation design, processes, and technology, to achieve business goals and deliver a standout customer experience.
We are looking for enthusiastic people who are passionate about customers and want to be part of a fast-growing technology business with endless opportunity.

Role profile

Job title Sales and Operations Support Assistant

Location Guildford

Reports to Operations Director

Hours 0800 – 1700pm Monday to Friday

Salary Up to £30k Depending on experience

Holidays 22 Days per Annum plus 1 day for every year of service up to 25 days

What will you be doing day-to-day?

You will be responsible for a combination of sales support and administration.

This will involve providing support to the sales and operations functions of inTEC EDUCATION, as well as dealing daily with customers and suppliers.

Overview of the role

Sales and Projects Support

• Sales Support including Sales Order Processing
• Purchasing and Procurement, Including Goods received processing, booking-in goods and managing deliveries to customers (inc. delivery notes)
• Processing and purchasing of client Licence and Contract Renewals
• Business reporting (stock reports, backorder reports, WIP reports, project reports) in line with guidelines and timeframes
• Support in obtaining ongoing competitive supplier pricing & assist with customer proposals.
• Maintain and update Project Records as Required
• Support for the Sales Team, e.g. prepare and issue of proposals and quotes
• Remote Support contract renewals processing
• Raising Project Codes
• Checking and approving supplier invoices and approving Purchase Orders
• Follow up with customers for quotes sent
• Monthly report of on-site visits to finance to invoice

Administration

• Answering incoming enquiries (telephone & email) and ensuring these are processed appropriately
• Scheduling technical staff site visits (e.g. termly schedule), informing client and updating calendar.
• Support with Office & facilities management (including purchasing supplies, cleaning services, air con, fire and intruder systems)

Company and department responsibilities

Full details of the role will be discussed with you at interview, so you can ask any questions you may have.

Personal attributes

• Passionate about customer service
• Excellent communications skills, written and verbal
• Understanding of commercial aspects of contracts and client relationships
• Self-motivated and enthusiastic team player
• Able to deal with and resolve customer complaints and issues
• A basic understanding of a range of information and communication technologies

Qualifications and experience

• A Levels or equivalent
• 2+ Years of success in a similar sales support/administration role

Our Culture

The I.N.T.E.C. Values are at the heart of everything we do with our people and customers.
We have a team of Culture Champions who ensure inTEC is a fun, fair place to work where everyone feels valued and seizes their opportunity to grow.

INNOVATION - we are excited by the solutions that our technology creates

NURTURE - we support and develop our people to succeed

TEAMWORK - we collaborate with our customers, people, and partners for growth

EXPERTISE - we are passionate about sharing our knowledge

CUSTOMER - we are proactive and always go the extra mile for every customer

Our Community

Corporate Social Responsibility (CSR) is very important to our business and our team. Our approach to CSR is based on the following principles:

• To maximise the benefits that our work has on the people around us
• To integrate CSR into strategic and operational decision-making
• To comply with all applicable legislation, regulations, and best practice

We consider CSR from three distinct perspectives:

• Community - helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs, and volunteer groups
• People - finding and developing great people throughout their inTEC journey
• Environmental Management - managing our impact on the environment in a responsible and ethical manner

Job Type: Full-time

Salary: Up to £30,000.00 per year

Benefits:

• Additional leave

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Guildford, GU2 7YG: reliably commute or plan to relocate before starting work (required)

Work Location: In person