Customer support and training representative.
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Position Overview & Specifications
Company: Intelligent Fingerprinting Ltd
Location: Cambridge, UK
Intelligent Fingerprinting Ltd is a leading biotechnology company that develops and manufactures innovative fingerprint drug screening solutions. We are seeking a Customer Services and Training Representative to join our growing team in Cambridge.
The successful candidate will be responsible for ensuring our customers receive the highest level of support and training, helping to maintain our reputation as a leading provider of fingerprint drug screening solutions.
Key Responsibilities:
- Ensure timely and effective response to customer inquiries and issues
- Develop and implement customer service and training processes and procedures
- Provide training to customers and distributors on the use of our products
- Continuously improve the customer experience by identifying and addressing areas for improvement
- Develop and maintain positive relationships with key customers and stakeholders
- Act as a liaison between customers and internal teams to ensure customer needs are being met
- Monitor and report on customer service and training metrics
Requirements:
- Proven track record of delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- Knowledge of biotechnology or pharmaceutical industries preferred
If you are a motivated individual with a passion for customer service and training, we would love to hear from you. Please apply with your CV and a cover letter outlining your qualifications and experience.
Job Type: Full-time
Salary: £23,000.00-£26,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: Intelligent Fingerprinting - Customer support and training representative.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer support and training representative. roles across Intelligent Fingerprinting's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £26,000 bracket, including retirement vesting and health parity.
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