Reservations Agent
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We treat our team like family and our guest like royalty!
At the InterContinental London – The O2, we are passionate about exploration and discovery.
Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.
Reservations Agent £24,500 per annum plus service charge*
We treat our team like family and our guest like royalty!
We are looking for a Reservation Agent who will delight our guests with sincere, attentive service.
The Reservation Agent will be responsible for recording and processing all reservation enquiries made by phone or e-mail efficiently and accurately, maximising sales and room occupancy rates.
What do we offer?
All our Reservation Agent receive some excellent company benefits:
- A competitive salary.
- Quartlery service charge.
- 28 days paid holiday with an extra 5 days, following 5 years’ service.
- Discounted hotel room rates across our hotels, for you and friends and family.
- Fantastic Training and Development opportunities.
- Uniform and Complimentary Dry Cleaning.
- Free Meals on shift.
- Pension cover.
- Unrivalled Career Progression prospects.
What we are looking for:
- You will answer all reservation requests in a courteous and efficient manner.
- You will have the ability to remain calm during difficult situations in a very busy environment.
- Knowledge of Opera and Marsha would be beneficial but not essential.
- Excellent command of English, other languages would be an added advantage.
- Knowledge of reservations systems (Opera/Marsha/OnQ) would be desirable.
- Previous experience as a Reservation Agent or in Front Office in a hotel would be beneficial but not essential.
Apply now to be our new Reservation Agent and join our team!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Reservations Agent roles across InterContinental London - The O2's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,500 - £24,500 bracket, including retirement vesting and health parity.
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