Switchboard Operator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We treat our team like family and our guest like royalty!
At the InterContinental London – The O2, we are passionate about exploration and discovery.
Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.
Switchboard Operator Up to £22,880 per annum based on experience
We Treat Our Team Like Family and Our Guest Like Royalty!
Our Switchboard Operator is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.
What we are looking for:
- Previous customer service experience is essential.
- A capability and commitment to delivering high levels of customer care.
- Ability to remain calm whilst under pressure.
- Computer literacy.
- Good communication skills and telephone manners.
What do we offer:
Our Switchboard Operator receives excellent Company benefits:
- A competitive salary.
- Quarterly service charge.
- 28 days paid holiday with an extra 5 days, following 5 years’ service.
- Discounted hotel room rates across our hotels, for you and friends and family.
- Fantastic Training and Development opportuni.ties.
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift.
- Pension cover.
- Unrivalled Career Progression prospects.
Apply now to be our new Switchboard Operator!
- Service charge is dependent on hours worked and sales performance, and is not guaranteed.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for Switchboard Operator roles across InterContinental London - The O2's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,880 - £22,880 bracket, including retirement vesting and health parity.
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