Customer Support Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Role summary
To provide world-class customer support as part of our helpdesk. Offering inbound and outbound support to different customers in the telecommunications sector. Completion of tasks by troubleshooting problems through diagnostic tests and remote actions, along with working with the supply chain network.
Key Competencies
- Customer handling.
- Problem Solving.
- Attention to detail.
- Knowledge retention.
- Experience of working in a fast paced environment.
- Ability to work in a team or independently.
- Proactive and flexible approach.
- Strong communication. Written and Oral.
Responsibilities
- Ensure customer faults whether email, phone, or chat are resolved in line with KPI's.
- Raise tickets with suppliers when required to fix issues.
- Prioritise tickets in line with SLA's.
- Provide customer updates in line with response SLA's.
- Take ownership of escalations where necessary.
- Accountability of support issues and seek closure, ensuring all relevant processes are followed.
- Ensuring high-standards of customer service are maintained.
Job Type: Part-time
Salary: From £10.77 per hour
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
Schedule:
- Weekends only
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Southampton, SO14 3LP
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Support Agent roles across Invosys's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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