Junior Technical Support
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Position Overview & Specifications
Junior Technical Support Team Member
IP Voice Networks have a vacancy for a full-time Junior Technical Support / Help Desk support advisor.
We are a hardworking, faced paced Telecommunications based business serving thousands of customers globally via our retail brands.
We are looking for a friendly and confident person to join our front-line support team to help our customers with any general and technical issues.
You will be working from home but working within our virtual office voice and video environment which means that you are constantly in contact with other team members, working as a team and maintaining constant communication.
You will need to have an excellent telephone manner and some basic level technical knowledge of computer networks, however, full technical training will be provided.
The right candidate will deal with customers over the telephone, via email, on a support ticketing system and also via a live web chat facility.
The working hours will be Monday - Friday 9 am - 5 pm.
Salary: meets national minimum wage
Our global customer base relies heavily on our telecoms network, so it is important that minimal time is taken to resolve their issues and guide them appropriately as required. Our technical support team is a vital part of the ongoing operational efficiency of our company.
Tasks can/will include;
- Configuring VoIP Telephone Systems and networking equipment prior to despatch as per customer requirements
- Diagnosing Hardware & Software faults
- Solving technical problems
- Working with customers to identify issues and advising on the solution
- Logging and keeping records of customer queries
Required Skills
You must be a logical thinker
Have good analytical and problem-solving skills
Excellent interpersonal and customer care skills
Be willing to learn new skills and have the desire to overcome technical challenges
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: Remote
Application deadline: 13/03/2023
Expected start date: 03/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Junior Technical Support roles across IP Voice Networks's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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